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Hours of Operation

  • Monday – Friday:10:00AM – 6:00PM PST

Frequently asked questions

Any unworn items that you would like to return for a full refund must be in our hands within 14 days upon receiving the product, with all original tags still attached and in the same condition as received. Refunds will be issued in the original mode of payment. Items are eligible for an exchange (same product or store credit) if returned within 30 days upon receipt of product. No returns accepted if an item is sold as a FINAL SALE.

Currently we ship only to Canada. For other countries, please write to us at care@tvon.com

Yes, we can ship your order overnight for a fee. 

Overnight Shipping Fee
Merchandise Value  Fee
Below $1000 30 USD
$1000-5000 40 USD
$5001-10000 45 USD
$10001-30000 70 USD
$30001-50000 100 USD