Holiday Sales - UPTO 50% OFF ON ALL ITEMS* | USE EXTRA 10% @ Checkout - Limited time only 

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Shipping & Returns

All the orders are shipped through the UPS mail. Currently we are only able to accept online orders to shipping addresses within the United States and Canada, and do not ship to any other countries. Also we offer regular free shipping to all orders within USA(Except Alaska and Hawaii).

Please allow 5-7 business days. Items ordered together may not always ship together. Custom orders may take up to 15-20 business days before your order is in transit to you. Allow us some time to craft your jewelry as per your design specification and requirement before we can ship your merchandise out to you.

NOTE

Delivery Options

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.

OVERNIGHT SHIPPING

TVON offers overnight shipping anywhere within the USA for a fee as stated below:

Overnight Shipping Fee

Merchandise Value Fee
Below $1000 30 USD
$1000-5000 40 USD
$5001-10000 45 USD
$10001-30000 70 USD
$30001-50000 100 USD

Tracking

All orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

Failed delivery or lost items

It is very important that you supply us with the correct address and postcode. TVON cannot be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation email and contact us immediately if you notice any errors or missing information. Once the item is dispatched we will be unable to make any changes.

If you are having your order delivered to a work address the business name must be supplied. We cannot be held responsible for items that are lost internally after delivery to a work address.

Duties and Taxes

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that TVON does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by TVON, please contact your local customs office to find out more information if you are unsure of the charges. To get an estimate of import duties which may be payable for international orders check out www.dutycalculator.com.

Returns and Refunds

We, at TVON want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, you are entitled to return the item for a full refund or exchange it for any other product available in our site. Any unworn merchandise you would like to return for a full refund must be sent back to us within 14 business days of receipt of product, with all original tags intact and in the same condition. Items are eligible for an exchange (same product or store credit) for up to 30 days after the receipt of product. All sales are final on permanently discounted or marked down merchandise. Clearance items are NOT eligible for return or exchange.

Please make sure you use the label provided above, no handwritten labels will be accepted.

WHAT YOU CAN RETURN

WHAT YOU CANNOT RETURN

Unfortunately, we will not be able to accept certain items for return.

These include:

WHAT YOU NEED TO KNOW

JEWELRY REPAIRS

Accidents happen! If you damage your jewelry in any way after the item has been in your possession for more than 30 days from the date of delivery, we can repair it for you! We offer excellent repairs at competitive prices.

To request a repair, please refer to the information below:

CANCELLATIONS

Placement of an order is a binding agreement. Once order is placed, cancellation is possible only before the item is shipped out from us. All custom orders are considered final and may not be changed or cancelled. TVON reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel the promotion due to system error or unforeseen problems.

All the items to be returned or exchanged or repaired should be sent to our office in the below mentioned address.

460 Cloverleaf Dr, Baldwin Park, CA 91706

Any further queries, please write to us at care@tvon.com or call us at 1-626 626-8700.